Monday , 6 April 2020

Vype eBox Check Atomiser Message And How To Fix It

When I first opened the Vype eBox I found it quite difficult to understand and I’ll be honest, it took me a while to piece it together to get it working. When I did finally manage to get it working, it repeatedly came up with an error message on OLED screen rendering it faulty.

If you’ve had the same problem – the Vype eBox check atomiser message – don’t panic. There are ways to fix it. I didn’t need to send the device back, wait for a replacement. It’s an easy problem to fix at home.

Vype eBox Check Atomiser Message

The first thing the customer services guys told me when I called them up to have a good old moan about my not-working device was that I needed to make sure the atomiser was filled up right to the 2ml mark to start with. I thought it was but the inner coil section (which you can replace – £8.99 for a pack of 3) has eleven wicks and as you can imagine, this soaks up a lot of the liquid the first time. When you fill it, fill it, set it down for a few minutes and then check again. You might find that you need to add a few more drops.

Vype eTank Pro Bundle

If you’re using it for the first time, make sure that you’ve filled the tank right the way up to the 2ml mark.

One you’ve done that, screw the atomiser back into the cradle in the battery and give it another shot. If that still doesn’t work, it’s time to take the device apart again but this time, once you’ve taken the entire tank out of the battery, work from the bottom.

Vype eBox Check Atomiser Message

The piece with the airflow channel should be un-screwed from the tank with e-liquid. Now go back to the tube poking out the bottom of the piece still attached to the e-liquid tank.

Vype eBox Check Atomiser Message

In the centre there is a ‘D’ shaped section. Using a pen or something similarly pointed, just push down on that ‘D’ section.

Vype eBox Check Atomiser Message

It won’t move, it won’t feel like it moves anyway, but when you screw everything back together and put the tank back in the battery, you’ll find it miraculously works again.

Vype eBox Check Atomiser Message

To me, that would suggest a loose connection somewhere. The customer services guys sort-of mentioned that a small batch seemed to have the problem.

Pushing that ‘D’ shaped section worked to get rid of the Vype eBox check atomiser message but it has come back a couple of times. It doesn’t happen every time I unscrew the tank to refill it with liquid, but it does come back intermittently. I just pull it apart again, push that ‘D’ shaped section, and it goes right back to normal. It’s not a big deal although it can get a little annoying.

If you’ve found yourself with this error message, don’t give up with it just yet. Try making sure the tank is filled up, you’ve screwed everything together properly (read the instructions although I didn’t find them that great either) and you’ve pushed down on that dodgy-connection bit first. It does the trick for me, and I bet it’ll do the trick for you too.

If it still doesn’t work after that, I’d give the Vype customer care guys a call. You can find their details at the end. I’m nice like that! 🙂

If you’ve had any problems with your Vype eBox, or if you’ve encountered that dreaded Vype eBox check atomiser message, feel free to leave your comments below or get involved on my Twitter and Facebook pages. Alternatively give the Vype eBox Review a read and found out how I got on with it once I actually got it working. You’ll be happy to know I actually quite liked it.

Anyway, I hope this managed to get rid of your Vype eBox check atomiser message!


Vype eBox Review

Vype ePen 3


  1. I have had exactly this problem. It worked straight from the box but hated the Cherry they sent with it so emptied the tank and filled with Vanilla. Then I got the message. I have a new atomiser in now but will try your tip as soon as this one runs out.

  2. I can confirm that this worked for me too. I changed the flavour this morning and got the ‘check atomiser’ message. Followed the above and its working fine. Bit of a pain though when you’ve spent £45 you should not have to go poking biros to fix manufacturing faults.

    • Hi John,

      I’m glad I helped but I must admit, it is annoying! It’s just like most others though – you’ll always have a small batch that doesn’t work properly. The error message aside, I’m still using my eBox and I still love it! I hope you have as much luck with it. Thanks for letting me know it worked! 🙂

      Thanks for your comment and remember, you can always get in touch on Twitter & Facebook too! 🙂

  3. Can anyone help im gettin the same message constantly used to work fine but now dont have to pull with left finger on mouth piece to the left hard y holding the button down for it to work so e times driving me mad just brought new automisers and a new clearomiser and still does the same so im asumong maybe its the batter

    • Hey Dean,

      Have you gotten in touch with their customer services? If it’s a faulty device, they should replace it for you. I didn’t have the pull-left problem but pushing down with a pen on that centre section worked every time for mine. I’m sorry it hasn’t helped with yours!

      Try giving them a shout and see if they’ll send you one that works? Hopefully you’ll have better luck 🙂

      Thanks for your comment and remember, you can always get in touch on Twitter & Facebook too! 🙂

  4. Have had mine for 5 days and every single time I have topped up the liquid I have had the usual message. Great item but for £45 THIS SHOULD NOT BE THE PROBLEM. i WANT ONE THAT ACTUALLY WORKS. Can’t see this lasting much longer to be honest, Not impressed.

    • Hi Jonny,

      Oh that’s annoying! Get in touch with Vype – you may need a replacement. I called their customer services department and they were really helpful. If not, Tweet them 🙂

      Hope you manage to get the problem resolved! Mine intermittently has the error message now but less and less frequently it seems. It’s still my every day vaporiser 🙂

      Thanks for your comment and remember, you can always get in touch on Twitter & Facebook too! 🙂

  5. Reported the fault to Vype “Customer Services”. They told me the fix as above. They seem quite happy to be sending out a problematic product. They offered for me to return which I have not done as I would be without a vape for days/weeks. Incidentally I ordered a second batch of three atomisers before I saw this thread and they have exactly the same problem. So its not just a “faulty batch” it sames that everything they are sending has the same issue despite them knowing about it. Very poor. Reflects very badly on the company who up until now I thought were very good.

  6. I had this problem appear within 3 days on the first eBox I bought direct from vype. They replaced it with one that only worked for a day! The fix didn’t work for either of them. I returned it for a refund over 3 weeks ago. I heard nothing back until I contacted them. There was a bit of confusion as I forgot to return the extra atomisers I had bought, but Vype didn’t tell me they were waiting for these, nor even acknowledge that they’d received the eBox back.

    Anyway, I returned the atomisers over a week ago, and have now been told that refunds have to be dealt with by ‘Head Office’ which could take up to three more weeks!

    Vype customer service staff are polite and helpful when you speak to them, but it seems to take ages to get Vype to sort a problem out. And I always have to chase Vype to find out what’s going on.

    I will not be using any Vype products again.

    • Hey Alex, and thanks so much for your comment.

      That’s not good! I’m sorry you had a poor experience. My Vype eBox seems to be displaying the ‘check atomiser’ message more and more now. I’m about to update the review with that. On the other side, it does look like the eBox isn’t available on the website now so perhaps they are rectifying the situation? (Which is good, but a little too late for the likes of you and I admittedly.)

      I’ve never returned anything for a refund through Vype so I can’t comment on that, but three weeks plus what you’ve already waited does seem like a really long time. I’d keep chasing them … but that’s just me 🙂

      I hope you get the issue sorted out – come back and let me know how you got on. And thanks again for your comment, I’ll be updating the review shortly.

      Thanks for your comment and remember, you can always get in touch on Twitter & Facebook too! 🙂

  7. Andrew Sutherland

    I watched your review of this thing, then bought one, however, I have different problem.
    The message I get when I try to puff on the eBox is ‘ Low Resistance’.
    Can you tell me if there is an easy fix.
    Rgds, AS

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